Frequently Asked Questions

Getting Started
1. What is a Web Store?
2. Do I need an account to use the Web Store?
3. What information do I need to provide to purchase online?
4. Why do I need to enter an email address?
5. What is my password?
6. How do I change my email address or password?
7. What if I forget my password?

Using the Web Store
1. How do I make a payment or purchase items?
2. How do I know my payment was processed?
3. Is the Web Store secure?
4. How do I reprint my receipt?

Credit/Debit Card Information
1. Does the system store my credit/debit card number?
2. My credit/debit card was not accepted. What do I do?

Further Assistance
1. Who do I contact if I have a question about a payment?


Getting Started

1. What is a Web Store?

The Web Store is a hosted online payment center, providing a convenient way for people to make online payments for various fees, goods, and services.

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2. Do I need an account to use the Web Store?

You do not need an account to browse the Web Store. However, you do need an account to make payments using the Web Store. You can create an account at checkout.

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3. What information do I need to provide to purchase online?

You will need to provide the following information to purchase online:
  • Credit or debit card issued by Discover, MasterCard, or Visa
  • Bank account and bank routing number for electronic checks
  • Valid email address
  • Password (this is not issued by the Web Store)
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4. Why do I need to enter an email address?

Your email address serves two purposes.
  • After each completed Web Store purchase, a confirmation email is sent to the email address you provide.
  • The email address you provide serves as your Web Store account login. With this Web Store account, you may view previous purchases, edit your Web Store account information, and receive a password reminder. To easily view your purchase history, we recommend you use the same email address for all purchases on the Web Store.
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5. What is my password?

During your first online purchase, you will be prompted for your email address and a password. You can create any password of your own choosing; this password is not issued by your organization. Your password must contain at least one alphabet character and at least one digit, must not be less than eight characters, and must not contain any of the following characters: < ( ) >. We recommend you create a strong password that is unique to your Web Store account and not used elsewhere.

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6. How do I change my email address or password?

Click Log In in the navigation bar. Enter your current email address and password to log into your account. In the Account box, click Edit to update your email and/or password.

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7. What if I forget my password?

Click Log In in the navigation bar. Under the Password field, click Forgot Password and enter the email address associated with your Web Store account. If valid, a password reset link will be sent to the provided email.

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Using the Web Store

1. How do I make a payment or purchase items?

To make a payment or purchase items, follow the process below.
  1. Select a category from the Shop menu or homepage. Navigate to the fee or browse available fees. Provide any required and/or applicable information before adding the item to your cart. When ready, click Add to Cart.
  2. If finished shopping, click Checkout in the cart. You may click outside the cart frame to continue shopping.
  3. If you are a new customer (first time paying online), you must create a Web Store account. Provide a valid email and create a secure password. You will use these credentials for future online payments and to view your order history. Existing customers must log in with the email and password established in the previous transaction.
  4. Before submitting your order, you may update your billing and payment method, if applicable.
  5. Review and verify your order. When ready, click Place Order to submit payment. Once processed, you will receive an email notification. You may also view your receipt at any time when you log into your Web Store account.
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2. How do I know my payment was processed?

The final step of your checkout process produces a printable receipt and confirmation email. If you do not receive the confirmation email, check your spam or junk filter. You may view or print any order receipts associated with your account any time you log into your Web Store account.

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3. Is the Web Store secure?

The Web Store is hosted by RevTrak, Inc, a leader in the online payment processing industry for K-12 school districts and city governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.

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4. How do I reprint my receipt?

Log into the Web Store and click My Account in the navigation bar. In the Order History section, look through your orders. Click the order to view details and/or print the receipt.

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Payment Information

1. Does the system store my payment information?

No; for security reasons the system does not store your payment information. The option to pay with a previously used method is made possible with securely encrypted tokens (number masking) in compliance with the stringent PCI DSS requirements.

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2. My payment method was not accepted. What do I do?
We accept credit or debit cards (Visa, MasterCard, or Discover) and electronic checks. If your payment is not accepted, you will receive an error message. Verify your payment information and re-attempt payment. If the error is not resolved, call the assistance number on the back of your card. Debit Card Users: Many banks hold the amount charged for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a hold may prevent you from making withdrawals on future payments.

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Further Assistance

1. Who do I contact if I have a question about a payment?

For Web Store questions that arise outside of business hours, select Contact Us from the Resources menu in the navigation bar.

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